SHIPPING & RETURNS
SHIPPING POLICY
At MohrFlames, we strive to ensure your candles reach you promptly and securely to enhance your experience. Here are the details of our shipping policy:
Processing Time:
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Orders are processed within 1-2 business days. Once processed, you will receive a confirmation email with your tracking information.
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Shipping Methods:
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We offer standard and expedited shipping options. Shipping costs and delivery times are calculated at checkout.
RETURN & REFUND POLICY
We want you to be delighted with your MohrFlames purchase. If you're not satisfied, here's our hassle-free return policy:
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Contact our customer support team at ShopMohr0@gmail.com to initiate the return process. Please provide your order number and reason for the return.
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Unfortunately, we currently do not offer direct exchanges. If you need a different item, kindly place a new order.
MohrFlames is committed to ensuring your satisfaction, and our customer support team is here to assist you at every step of the process.
CANDLE CARE
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Keep out of reach of children and pets
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Never leave a burning candle unattended
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Avoid burning for extended periods, no more than 4 hours is recommended
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Burn on a stable, heat-resistant surface away from flammable objects
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During the first burn, allow the candle to burn long enough for the entire surface of the wax to liquefy
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Before each use, trim the candlewick to approximately 1/4 tall before every burn